Plonkie Support
Contact
- Game and account help: support@plonkie.com
- Privacy, data access, correction, or deletion: privacy@plonkie.com
- Player-safety or chat reports: safety@plonkie.com
- Private security reports: security@plonkie.com
- Purchase and supporter-pack help: support@plonkie.com
What to include
For game/account help, include:
- your Plonkie username and friend code, if available;
- what you were doing;
- approximate date and time, including timezone;
- browser/device and a screenshot if useful; and
- the error message, without passwords or authentication codes.
For purchase help, also include the product and the provider receipt or order reference. Never send a full card number.
For privacy or deletion requests, state what you are requesting and the username/friend code for the account. We may ask you to verify control of the account before acting.
For chat/safety reports, include the displayed username, approximate time, message text or screenshot, and why it is concerning. You can also report directly in-game by tapping a player's name in chat. Do not put yourself at risk to collect evidence.
Safety warning
Plonkie support will never ask for your password, Google password, full payment-card number, or one-time authentication code.
Response expectations
Plonkie is operated by a small independent team. Messages are reviewed as soon as reasonably practicable, but we do not promise continuous or 24/7 coverage. Urgent danger should be reported to the appropriate local emergency service.
Privacy requests will be handled within the period required by applicable law after appropriate identity verification.