Plonkie Terms of Use
These Terms govern the Plonkie browser game, website, accounts, community features, and related services (the "Service"). By using the Service, you agree to these Terms and the Privacy Notice.
1. Eligibility
You must be at least 13 to use Plonkie. If the law where you live requires a higher minimum age or parent/guardian agreement for online services, that requirement also applies. Plonkie is not directed to children under 13, and users under 13 may not create an account or use the Service.
Do not use Plonkie if applicable law prevents you from using the Service or agreeing to these Terms.
2. Accounts and saved progress
Plonkie may create a guest server account to save progress. Guest progress may depend on the current session or device until the account is claimed through an available login method. Keep your login secure and contact support@plonkie.com if you suspect unauthorized access.
Do not sell, rent, share, or transfer an account except through an official feature we expressly provide. Do not impersonate another player, moderator, staff member, or system message.
3. Permission to play
We give you a personal, limited, non-exclusive, non-transferable, revocable permission to access and play Plonkie for lawful personal entertainment while you comply with these Terms.
Plonkie, including its software, art, characters, names, audio, writing, and game systems, belongs to the operator and its licensors. These Terms do not transfer ownership to you.
You may not copy, sell, distribute, scrape, publicly host, reverse engineer, or create an unauthorized commercial service from Plonkie, except where applicable law expressly permits an activity that cannot be restricted.
4. Fair play
- no bots, scripts, automation, exploits, race conditions, or duplicated requests to gain rewards or advantages;
- no modifying requests, clients, receipts, or account state to deceive the Service;
- no accessing another person's account or data;
- no evading bans, moderation, rate limits, payment controls, or distribution-channel restrictions;
- no interfering with Plonkie's servers or other players;
- no trading accounts, virtual items, or game value outside an official feature;
- no impersonating a user, moderator, staff member, or "System"; and
- no using chat, profiles, or gifts for harassment, threats, scams, spam, doxxing, or unlawful content.
Report security issues privately to security@plonkie.com rather than exploiting or publicly distributing them.
5. Community features
The Community Rules apply to chat, public profiles, and gifting. You remain responsible for content you submit and must have the right to submit it.
You allow us to host, transmit, display, format, and moderate your submitted content only as reasonably needed to operate, secure, and enforce the Service. We do not claim ownership of your original content.
We may remove content or restrict community access when reasonably necessary to enforce these Terms, protect users, or comply with law. We do not promise to review every message before it appears or to provide continuous monitoring.
6. Plonkies, gems, items, and other virtual content
Plonkies, gems, eggs, items, cosmetics, ranks, badges, and other virtual content are features and limited entitlements within the Service. Unless a specific lawful product description says otherwise:
- they are not cash, deposits, securities, or ownership of the game;
- Plonkie does not guarantee a cash value or redemption for money;
- they may be earned, spent, changed, or balanced under the game rules;
- unauthorized, duplicated, fraudulently obtained, refunded, or charged-back value may be corrected after review; and
- transfers are permitted only through official features.
We may balance future earning rates, costs, probabilities, and features. We will not use this clause to misdescribe a paid product or ignore mandatory consumer rights.
7. Beta service and changes
Plonkie is an evolving game. Features, balance, content, events, availability, and technical requirements may change. Maintenance, defects, network failures, security events, or third-party outages may interrupt the Service.
We will try to protect saved progress and communicate material changes, but we cannot promise uninterrupted or error-free operation. Do not rely on game balances or virtual content as financial assets.
8. Supporter packs and purchases
Plonkie itself sells nothing inside the game. Supporter packs are bought outside the game and redeemed in-game with an order code:
- Founder Light — a digital pack sold through our payment provider (Lemon Squeezy, as merchant of record), which shows the seller, price, taxes where applicable, and contents at checkout before purchase. One Founder Light redemption per account. If checkout is not yet open, the pack page says so.
- Superchib — a physical collectible toy sold by the independent nodemerch store under its own terms; its order code additionally unlocks the in-game Superchib pack contents. Extra Superchib codes on the same account stack expedition beacons only.
The exact in-game contents are listed on the PACKS page. Codes are giftable: the account that redeems a valid, unused code receives the pack. Digital grants are made only after the order is verified. Do not send full card details to Plonkie support. Contact support@plonkie.com with your Plonkie username and the provider receipt or order reference if delivery fails.
Refunds, cancellations, and chargebacks are handled under mandatory law, the checkout terms, and the relevant provider's rules (Lemon Squeezy for Founder Light; nodemerch for Superchib orders). Nothing in these Terms removes non-waivable consumer rights.
9. Suspension and termination
You may stop using Plonkie at any time and may request account deletion by emailing privacy@plonkie.com.
We may warn, restrict, suspend, or terminate an account when reasonably necessary for serious or repeated rule violations, fraud, security threats, legal requirements, or harm to the Service or other users. Where appropriate, contact support@plonkie.com to ask about or appeal an action.
10. Third-party services
Plonkie uses or links to third-party services for functions such as hosting, authentication, bot prevention, and payments. Their services may have separate terms and privacy notices. We are not responsible for an unrelated third-party service merely because Plonkie links to it, but this does not remove responsibilities Plonkie has for its own processing or paid products.
11. Disclaimers and responsibility
To the extent permitted by applicable law, Plonkie is provided on an "as available" basis. We do not promise that every feature will always be available or that every defect will be corrected immediately.
You remain responsible for your device, internet connection, account security, and lawful use of the Service. Nothing in these Terms excludes responsibility that cannot lawfully be excluded, including mandatory consumer rights.
12. Governing law
These Terms are governed by the laws of the Republic of the Philippines, without removing any mandatory rights that apply where a consumer lives.
13. Changes and contact
We may update these Terms by posting a new effective date and giving additional notice where required for a material change.
Questions or complaints: support@plonkie.com
Operator: thesmoldepartment, an independent game studio based in the Philippines, reachable at the addresses on the Support page.